Shipping policy
Shipping Policy
At BrewMuse, we want your coffee moments to arrive safely and smoothly. This Shipping Policy explains how we process and deliver your order.
1. Order Processing
Once your order is placed, our team begins preparing it for shipment.
- Orders are typically processed within [1–3 business days].
- Orders are not processed or shipped on weekends or public holidays.
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when tracking is available.
- During periods of high demand, holidays, or promotional events, processing may take slightly longer.
Please make sure your shipping address and contact information are correct before completing your purchase.
2. Shipping Times
After your order has been processed, delivery times depend on your destination and the shipping method available for your order.
Estimated delivery time: [5–12 business days]
Please note that these are estimated delivery times, not guaranteed delivery dates. Actual delivery times may vary due to factors outside of our control, including:
- Carrier delays
- Customs processing
- Weather conditions
- Public holidays
- Incorrect or incomplete shipping information
- High shipping volumes
- Other unexpected logistical delays
We appreciate your patience if your package takes a little longer than expected.
3. Shipping Destinations
BrewMuse currently ships to:
[United States / Countries you actually support]
If your country is not available at checkout, we currently may not be able to ship to that destination.
4. Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
If your order qualifies for free shipping, the applicable shipping cost will be automatically removed during checkout.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.
Please allow [24–72 hours] for tracking information to become active after the shipment has been processed.
If your tracking number does not show updates immediately, this does not necessarily mean there is a problem with your order. Some carriers may take time to scan and update a package after it enters their network.
6. Delayed or Stuck Packages
If your package appears to be delayed, please first check the tracking information provided in your shipping confirmation email.
If there have been no tracking updates for [7 business days], please contact us at:
When contacting us, please include:
- Your full name
- Your order number
- The email address used to place the order
- Your tracking number, if available
Our support team will review the shipment and assist you as quickly as possible.
7. Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to update the address before your order is shipped. However, once an order has been processed or shipped, we may not be able to change the shipping information.
BrewMuse is not responsible for packages delivered to an incorrect address provided by the customer.
8. Lost or Missing Packages
If the tracking information shows that your package has been delivered, but you cannot locate it, please:
- Check around your property and any designated delivery areas.
- Ask household members or neighbors if they received the package.
- Contact the shipping carrier for additional delivery information.
If you still cannot locate your package, contact us at brewmuse.shop@gmail.com and provide your order number.
We will review the situation and help determine the appropriate next steps.
9. Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Send an email to brewmuse.shop@gmail.com including:
- Your order number
- A description of the damage
- Clear photos of the damaged product
- Photos of the packaging, if applicable
This information helps us investigate the issue with the shipping carrier and determine the appropriate resolution.
10. Customs, Duties and Taxes
For international orders, additional customs duties, import taxes, or other fees may apply depending on the destination country.
Any such charges are the responsibility of the customer unless otherwise stated at checkout.
BrewMuse does not control customs procedures or the fees charged by local authorities.
11. Multiple Items
If you purchase multiple products, your items may occasionally arrive in separate packages depending on inventory, fulfillment location, or shipping logistics.
If this happens, you may receive more than one tracking number or receive your items at different times.
12. Changes to Your Order
Because we aim to process orders quickly, we cannot guarantee that an order can be modified or cancelled after it has entered the fulfillment process.
If you need to make a change, contact us immediately at:
We will do our best to assist you.
13. Contact Us
If you have any questions regarding your order or our shipping policy, please contact us:
BrewMuse
📧 brewmuse.shop@gmail.com
We are happy to help with questions regarding shipping, tracking, delivery, or your order.